I'll keep this brief. Sara and I went there for breakfast on Saturday morning, prior to a day of softball on behalf of my employer (for the Cleveland Corporate Challenge). Needless to say, you probably don't think of Steak 'n Shake and breakfast together in the same thought, and for good reason.
Our server was good, in the face of her restaurant having run out of hash browns and regular bacon, and the fact that the cook didn't know how to cook eggs over-hard (despite trying twice. I'll say this, they make really good eggs over-medium). She even took some money off the bill given the situation. Out of all of this, she came out looking professional and level-headed. However, one of the very bored staff spoke loudly about the "ineptitude of management" regarding the lack of bacon and hash browns, which isn't cool. Not in front of the four customers in the place, sweetheart. All I'll remember is the rudeness of the drive-through girl who was so bored she was eating her breakfast out front and being unpleasant about her bosses, and the cook who made really good eggs over-medium, not matter what.
Atmosphere: 1/5 (-1 for the inappropriate comments) Service: 3/5 (+1 for grace under pressure) Food: 2/5 (It's not really a breakfast place)
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